1、受理电话、传真、互联网等不同形式的客房预定,将订房资料录入电脑并传达给相关部门和岗位;
2、严格遵守各项制度和操作程序。
3、为客人准确快速地办理入住登记手续,合理安排好各种房间;
4、独立安排散客或团队的房间;
5、检查当天团队房号,并与房态核实;
6、保持前台清洁整齐,检查所需表格、文具和宣传品是否齐全,并报告前台领班;
7、认真细致做好交接班工作,保证工作的延续性;
8、协助前台收银员为客人做好结帐工作;
Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.
积极的工作,友好的为客人提供服务。
Actively takes part in training where and when required, attending formal training sessions and on
the job training to ensure standards and develop skills and abilities.
积极参加所需的各种培训,提高工作能力。
Creating a warm and welcoming arrival for guests, ensuring that they feel expected and
immediately “at-home” when they arrive.
为顾客提供热情服务,让他们有回家的感觉。
Checking-in guests in accordance with their reservation details, ensuring that the registration card
is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired
about, and method of payment secured.
登记客人,确保客人信息完整填写并确认,按照希尔顿荣誉会员和飞行里程会员的要求服务和发展
会员,同时确认付款方式。
重庆希尔顿酒店