•The Reservation Agent's mission is to record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets
预订文员的主要职责是有效率的和准确的记录和执行所有通过电话,传真和电子邮件的房间预订和相关的咨询,同时扮演一个销售人员的角色从而达到酒店的目标.
• The Assistant Reservation Manager performs his/her duties within the framework defined by the chain and hotel norms and by internal regulations as specified by the Director of Sales and Marketing
遵循集团和下属酒店所列的各项规定及本酒店的规章制度,在市场销售总监具体指导下,履行自己的职责.
• To ensure that all reservations are entered accurately and “mesh” update maintained consistently
确保可以准确的输入所有的预订资料和保持一致的信息更新
• To be aware of booked-out status and need periods to maximize sales opportunities. To alert the Assistant Reservation Manager of sudden changes in occupancy levels
为了更大化的提高销售量及时观测客房超预订情况和需要补充预订的时期。及时通知预订部副经理关于入住率的更新状况
•、 Prepare daily pick up report
负责完成每日客房预订报表
• Daily updating the rooms forecast and send to concerned department
每天更新整月房间预测,发给相关部门
• Daily Printing the VIP and arrival list. Update this information on white board.
打印VIP 和ARRIVAL的报表,在白板上更新信息
• Daily printing the manager report and filling it
打印经理报告并作存档
• Updating the hotel business figure and forecast
在白板上更新前晚的真实数据,后两天的预测及酒店的推广活动
• Filling the reservation fill.
整理当天的预订资料
• Checking the log book of all items and follow it up
检查交班本上的事项并跟进
• Daily keying in the hotel business in the bench
每天上BENCH网填写每日的收入等.
• Record and execute action plans which increase reservation sales and associated business
记录和执行工作计划,从而增加酒店通过预订部的销售分额和其他相关的营业收入
补充说明:
1. 大专或以上学历。
2. 热爱酒店行业。
3. 拥有较好的沟通,交流技巧。
4. 能操作电脑。
5. 有一定的英语交流能力。
重庆卓泰酒店管理有限公司雅诗特酒店