岗位职责

A courteous, professional and efficient service is provided at all times. 始终提供礼貌、专业、高效的服务。 All duties and tasks are performed as per the tasks required at the outlet. 所有的职责和任务都是按照餐厅的要求完成的。 Be knowledgeable of all services and products offered by the hotel. 熟悉酒店提供的所有服务和产品。 Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. 对所分配的部门提供的所有餐饮项目有全面的了解。 Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. 具备相关知识和理解能力，能够解释和销售所分配的部门提供的所有产品，并提供替代产品。 Ensure that the place of work and surrounding area is kept clean and organized at all times. 确保工作场所和周围区域始终保持整洁有序。 Successfully perform opening and closing procedures established for the assigned outlet 成功完成所指定餐厅的开关门程序。 Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. 礼貌有效地处理客人的询问，并向主管汇报客人的投诉和反馈。 Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. 立即向主管汇报客人的投诉，并确保跟进客人的投诉。 Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. 熟悉操作现有的POS系统，根据部门分配的培训职责水平。 Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. 理解并严格遵守酒店政策手册中的规章制度以及酒店的防火、卫生、健康和安全政策。 Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled. 参加并参与所有员工会议，部门培训和酒店组织的培训。 Assist in carrying out scheduled inventories of products and operating equipment. 协助执行产品和操作设备的定期库存。 Perform any other assigned reasonable duties and responsibilities as assigned. 履行分配的其他合理职责。 Ensure that food & beverage service is available for all hotel rooms & suites. 确保所有酒店客房和套房都提供餐饮服务。

补充说明

大学酒店管理专业毕业者优先

Preferably Hospitality Management College Degree

两年以上国际五星级酒店相等职位管理经验

2 years experience in a similar position at international 5 star hotel