1.Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats
通过礼貌的问候和及时的领位确保顾客满意
2.Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
采用与酒店政策和程序协调一致的方法,及时有效的履行本岗位职责和义务,以达到本职位所要求的目标
3.Presents menus, suggests cocktails and/or daily specials.
呈递菜单,推荐酒水或每日特别推荐
4.Exhibits knowledge of all items on the menu and wine list.
展现自己的菜单和酒水知识
5.Check the overall condition of the dining room, ensuring its readiness for customers.
全面检查餐厅情况,确保已经为接待客人做好了一切准备
补充说明:
1.Demonstrate understanding of the technical service skills for assigned area
具备理解和执行所在部门专业服务技能的能力
2.Skilled in utilisation of point of sale systems and/or other back-of house systems.
熟练掌握并能利用酒店及部门的各个销售要点
3.Know the available products and services and suggest alternatives.
熟知所有可提供的产品和服务并选择性的向客人推荐
重庆财信房地产开发集团有限公司酒店管理分公司