Sends and picks up guest and hotel employees from/ to airport or any designated place punctually, as assigned by Team Leader.
根据领班指派准时接送客人和酒店员工至机场或指定地点。
Checks/ inspects vehicle before starting the shift, reports any unsure condition of the vehicle to the Team Leader for necessary actions.
上班前检查车辆,将车辆的任何不确定状况汇报给领班以采取必要的行动。
Transports guest’s luggage or hotel goods in an efficient manner.
高效地运输客人的行李和酒店货物。
Maintains and cleans all vehicles and equipment to maintain a professional image.
维护并清洁所有的车辆和设备以保持职业化的形象。
Directs guests and visitors to any of the Hotel’s facilities when necessary.
必要时指引客人和访客至饭店设施。
Drives any hotel vehicles in a careful and law-abiding manner, ensuring that speed limits are never exceeded.
驾驶任何酒店的车辆,都要依照法规谨慎驾驶,确保不超速行驶。
Loads and unloads guest’s luggage for arriving and departing guests.
为到店/离开的客人装卸行李
Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed.
协助保存客人行李,确保正确的处理、储存及安全程序。
Assists in preventing unauthorized parking in driveway.
协助阻止车辆在行车道上乱停乱放。
Assists in prevent entrance of unauthorised or undesirable persons.
协助阻止闲散人员和不受欢迎的人随意进入酒店。
Opens Hotel/ car doors, welcomes and greets guests and visitors when opportunity arises.
主动为客人开/关车门,并问候客人。
Directs traffic in the Hotel’s driveway.指挥酒店车道的交通。
Assists other departments as requested.
需要时协助酒店其他部门。
Ensures the safe keeping of all vehicles’ keys.
确保所有车辆钥匙的妥善保管。
Sends vehicle to the designated Service Centre as per the Servicing Schedule.
根据保养计划,将车辆送至指定的养护中心。
必须持有A2驾照才能上岗
Attends and contributes to all Meetings as required.
按要求出席所有会议并对会议作出贡献。
Provides courteous and professional service at all times.
始终提供礼貌、专业化的服务。
Familiars with and strictly adheres to all Traffic Rules & Regulations.
熟悉并严格遵守各项交通法规。
Attends hotel and departmental training sessions as scheduled to improve skills and knowledge.
根据计划参加酒店和部门的培训课程以提高技能和知识。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up.
以礼貌、高效的方式处理客人及员工的要求,在遇到问题或投诉时,如果不能马上找到解决办法,则进行汇报,并给以迅速追踪。
Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
了解关于员工及行业关系的法律、法规,理解并严格遵守员工手册中的规章制度,及酒店关于防火、卫生、健康和安全的制度。
Ensures high standards of personal presentation & grooming.
确保高水平的个人形象和仪表。
Maintains positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的接触。
Handles and reports “Lost and Found” items according to the Hotel “Lost and Found”.
依据酒店政策处理和汇报“失物招领”物品。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
根据酒店、行业和公司的指引,回应并执行任何合理的任务及额外职责的需求。
重庆富力房地产开发有限公司重庆富力凯悦酒店分公司